Your account

 Payment options

Compare ways to pay your bill: online, by phone, dropbox, and pay station locations for cash payments.

 Manage your account

View past statements and payments. Request a payment extension. Stop your water service. View and change your account information.

  Enroll in paperless billing

Set up automatic payments from your bank account and go paperless. This is a free and convenient option to pay your bill online. 

  See Your Water Report

Set high use leak alerts, track historical water use, and get personalized tips on how to save water. Learn more: ebmud.com/mywaterinfo.

  Start, stop or transfer service

New to the area? Moving out? Start, stop or transfer existing water services using our online portal. 

  Order a trail permit

A trail permit is needed to access many of our reservoirs and recreation areas. Purchase, renew, or view and print an active permit.

  Help with your bill

We offer several ways to help afford the cost of water service for customers experiencing financial hardship. Learn about our options.

Questions? 

EBMUD is here to help. Please review our most frequently asked questions and resources below. 

Contact Us

  • Email: customerservice@ebmud.com
  • Phone: 1-866-403-2683
  • Customer service hours: 8 a.m. to 4:30 p.m., Monday through Friday.  
  • Water emergency? Call EBMUD any day or time to report a main break or hydrant leak.