Week of December 6, 2024
EBMUD has received reports from customers who have been visited by individuals pretending to be EBMUD representatives. Be wary of unexpected visitors at your door or suspicious phone calls from potential utility imposters. Follow these recommendations to protect yourself and your family.
The East Bay Municipal Utility District (EBMUD) has received reports from customers who received visits at their homes by individuals pretending to be EBMUD representatives, saying they need to test their tap water. Impersonators have been reported in Oakland and Richmond. These are not EBMUD employees.
EBMUD wants you to know:
-
EBMUD maintenance employees will never ask to enter your home. EBMUD workers repairing pipelines in your neighborhood may knock on your door to notify you about work in the area but will never ask to enter your home.
-
EBMUD employees will schedule visits. Plumbing inspections, water conservation audits, or tap water tests are always pre-arranged with customers. If this visit is not scheduled or if you are suspicious, do not open the door.
-
EBMUD employees always carry identification with their name, photo and employee number visible. Many, but not all, are uniformed. All maintenance vehicles are marked with the EBMUD logo.
-
Your EBMUD drinking water quality surpassed every state and federal requirement that safeguards public health. See ebmud.com/waterquality for more information.
EBMUD recommends the following actions:
-
If you suspect an individual is impersonating a water worker, call EBMUD at 1-866-403-2683 to confirm their identity.
-
If an EBMUD employee is at your door and asks to come in, ask to see their identification and the purpose of the visit.